This Privacy Policy describes how Polite AI ("we," "us," or "our") collects, uses, and protects your personal information when you use our services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
- Name and contact information (such as email address)
- Billing and payment information
- Account-related information
Usage & Technical Data
- User inputs and prompts submitted to our AI systems
- Conversations and interaction data
- Device and connection information where necessary for service operation
2. How We Use Your Information
- To provide and operate our AI services
- To improve service performance and user experience
- To provide customer support
- To communicate with you regarding your account or services
- To send marketing communications (you may opt out at any time)
- To maintain legal and regulatory compliance
3. AI Data & Automated Processing
- Polite AI does not directly use personal data to train its own AI models
- Some AI infrastructure providers (such as OpenAI) may process data per their own privacy policies
- Our systems do not make automated decisions producing legal or significant effects on users
- Users may request to opt out of AI data usage where technically feasible
4. Data Sharing & Third Parties
We do not sell your personal data. Data sharing occurs only when necessary through trusted service providers:
- GoHighLevel — CRM and service infrastructure
- OpenAI — AI processing
- Anthropic (Claude) — AI processing and conversational AI infrastructure
- Twilio — Communications infrastructure
These providers are contractually obligated to maintain appropriate data protection standards.
5. International Data Transfers
Polite AI primarily operates in the United States. We do not intentionally transfer personal data internationally except where required for service functionality through our secure, vetted providers.
6. Data Retention
Data is retained until account deletion or upon your request, unless longer retention is legally required (e.g., billing records, tax compliance, or legal proceedings).
7. Your Privacy Rights
Depending on your location (including rights under GDPR and CCPA), you may request:
- Deletion of your personal data
- Opt-out of marketing communications
- Information about how your data is used
To exercise these rights, contact us at demi@politeai.org.
8. Data Security
- Encryption of sensitive data in transit and at rest
- Secure systems and infrastructure
- No system can guarantee absolute security; we encourage you to use strong, unique passwords
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please reach out:
Polite AI
Jacksonville, Florida, USA
demi@politeai.org