The front desk can't do everything at once
Checking clients in, taking payments and answering the phone all compete for the same person.
Home / AI receptionist / Med spas
AI receptionist for med spas.
Your front desk is busy with clients in the room, and callers who reach voicemail book somewhere else. The Polite Line answers every call, books treatments and consultations, and handles reschedules any time of day.
Why med spas miss calls
People book when it's convenient for them
Many clients call or text in the evening, after work, when the spa is closed.
No-shows cost you a chair
A missed appointment is lost revenue that a reminder or a quick reschedule could have saved.
What it handles for med spas
- Treatment and consultation booking into your calendar
- Pricing questions answered from the list you approve
- Reschedules and cancellations handled any time
- Appointment reminders by text
- First-time client questions about what to expect
- Follow-up texts to callers who don't book
The Polite LineText to your spa · 7:48 PM
Hi! Do you have any openings for a facial this weekend?
Hi! We'd love to see you. I have Saturday at 11:00 or 3:30, or Sunday at 1:00. Have you visited us before?
No, first time. Saturday at 11 works.
You're booked for Saturday at 11:00. I just texted you our first-visit form and our address. You'll get a reminder the day before.
Common questions
Will the AI give medical advice?
No. It answers questions from information you approve, like pricing, prep instructions and policies, and books a consultation for anything that needs a provider's judgment.
Is it HIPAA compliant?
The receptionist collects booking details, not medical histories. If your practice needs HIPAA-covered workflows, we'll confirm which tools can be used with a business associate agreement before setup.
Can it book into our booking software?
It books into the calendar you already use. We connect it to your booking platform when that platform supports it.
Can it reduce no-shows?
Yes. Reminders go out automatically, and clients can reply to confirm or reschedule, which frees the slot for someone else.
See it answer your calls
Book a free call. We'll run a missed-call check on your business and show you how the AI would handle your real calls.
Prefer email? Write to demi@politeai.org.