New clients call after hours
Accidents, arrests and family emergencies don't happen during office hours, and the first firm that answers usually gets the case.
Home / AI receptionist / Law firms
AI receptionist for law firms.
Potential clients often call the first firm that answers, especially after hours. The Polite Line answers every call, runs your intake questions, books consultations and sends your team a summary.
Why law firms miss calls
Intake takes time your team doesn't have
Screening callers for practice area and basic facts pulls attorneys and staff away from billable work.
Not every caller is a fit
Calls outside your practice areas still need a polite answer and, where you choose, a referral.
What it handles for law firms
- Intake questions you write, run the same way on every call
- Practice-area screening, with polite referrals for matters you don't handle
- Consultation booking into your calendar
- Names of other parties collected for your conflict check
- After-hours and weekend callers answered right away
- A written summary of every call sent to your team
The Polite LineCall to your firm · 10:14 PM
Hi, I was in a car accident last week and the other driver's insurance keeps calling me. Can I talk to someone?
I'm sorry to hear about the accident. I can help you set up a free consultation. Were you injured, and did it happen here in Florida?
Yes, my back's been hurting. It was in Jacksonville.
Thank you. I have tomorrow at 10:30 or 2:00 available with an attorney. And what's the other driver's name? Our team uses it to check for conflicts.
Common questions
Does the AI give legal advice?
No. It's set up to collect intake information and book consultations only. If a caller asks for legal advice, it explains that an attorney will discuss their situation at the consultation.
How is caller information handled?
Every call is logged with a transcript that goes to your team. We'll walk through where data is stored during setup so it fits your firm's confidentiality practices.
Can it screen out matters we don't handle?
Yes. You choose your practice areas, and it politely tells other callers you can't help, with a referral if you'd like to give one.
Can it handle urgent matters?
Yes. You decide what counts as urgent, such as a recent arrest, and those calls can be transferred to an attorney on call.
See it answer your calls
Book a free call. We'll run a missed-call check on your business and show you how the AI would handle your real calls.
Prefer email? Write to demi@politeai.org.